Please note that your total refund for the returned item(s) will include all applicable discounts and taxes. In the case of partial returns, you will be refunded based on the final discount applied to the remaining qualifying items, including but not limited to moving to a new tier if the original purchase was made during a tiered promotion. This may affect your final discount and order total. For more information, please email at support@sivonate.com. Of course, defective or damaged orders are covered by our warranty and are not subject to return shipping charges as long as the original packaging is retained. In such cases, please see our warranty information below.

Order Cancellations

If you need to cancel your order any time after placing it, send an email with the reason for canceling to support@sivonate.com within 24 hrs to make the request.

Initiating Returns

If you want to return or exchange your order, please email Sivonate at support@sivonate.com to arrange for either return shipping or a return pick-up. Sivonate reserves the right to choose the method of return. Sivonate will provide instructions on how to proceed.

Exchanges

If the item is not opened or used after receiving it, and you decide the product isn’t quite right. You can request an exchange. All exchanges must be made with the original Sivonate packaging, and original products must be received and inspected before a new order is sent out. If the item you are exchanging for costs less than the original item, we’ll refund the difference. If the new item costs more, we’ll help coordinate so you can make a one-time additional payment. All exchanges are final and not eligible for return.

Return Eligibility

Products must be in usable condition to be eligible for return (e.g., no stains, tears, or other soiling, including odors). Accepting returns is at the sole discretion of Sivonate’s judgment of the state of the Products. Sivonate reserves the right to refuse any returns. Sivonate may request descriptions and images of the Products to determine the state of the Products before accepting returns. Failure to comply with requests by Sivonate may result in Sivonate’s refusal of the return. Failure to complete the returns process within 1 week of being provided instructions from Sivonate may result in Sivonate’s refusal of the return.

IMPORTANT:

• If your returned item does not meet the conditions described above, Sivonate cannot accept your item and will not be eligible for a refund.
• The returned package should be sent to 285 Northeast Ave, Tallmadge, OH 44278.

Return Address

285 Northeast Ave, Tallmadge, OH 44278 USA. We strongly emphasize that you should always contact us first for a Return Merchandise Authorization (RMA) and return instructions. This ensures we can efficiently process your return and promptly issue any refunds or exchanges.